Support

Our highly trained staff are always ready to assist

There’s nothing more frustrating than your technology not performing as it should – but having the right support in place can make all the difference.

Whether it’s a cracked screen on your iPad or a complex issue with the Active Directory on your Mac server, our highly trained and experienced systems engineers are always ready to assist.

We have a range of options for schools looking for ongoing help and support and we can tailor a service that’s just right for you. Our engineers are some of the best in the UK; all are Apple trained and certified.

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Partnership

As part of our support package, Toucan Computing will invest time in building a longer-term relationship with your school. We make sure that we understand your IT goals and share your longer-term vision.

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Technicians

We offer a number of support packages designed to give the best level of service to any school. This means that we are capable of supporting anything from a small village primary to a multi-campus environment. Whatever your size or requirements, we are able to tailor a support service to meet your needs. From a simple remote assistance call to a fully managed support service, our technicians are equipped to resolve your issues quickly and efficiently.

All our trained technicians are DBS accredited before being placed in schools.

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Value for Money

Part of our support package includes annual assessments to ensure that your IT is consistent with the best practice of your teachers and that we always deliver on our promises. Together, we can maximise the value of your IT infrastructure and systems to get you the best return on your investment.

I meant to email you today to say how happy I was with Andrew's support on Monday. Everything I asked for was possible and completed. There was no moan, no fuss, no impossible thing. Andrew made our training day successful and complete. His patience was tremendous.

Maria Slavovski

ICT Teacher, South Harringay School

I'd love to thank you for all the support and help you provided during your visit on Wednesday.

Andrzej Gronek, Network Manager

St. Paul's Academy Greenwich

I just want to put on record our appreciation of the support that Aman provided yesterday, along with the unscheduled additional support today. His work, especially in liaising with LGfL, was instrumental in getting the system back on an even keel. Thank you.

Ian Sillett

Computing Lead, Dulwich Hamlet Educational Trust

Our relationship with Toucan is always very professional. As a company their values match with ours. The apprenticeship scheme they offer is excellent and gives us ICT support whilst investing in a young person's future career prospects.

Steven Connors

Executive Headteacher, Heronsgate Primary School

Gareth did a fantastic job. We were both very impressed with what he did which has got us where we need to be with our iPads.

Simon Paine

Head, Southborough Primary School

Thanks again for your years of continued support and expert advice, it means a lot to us that we can always trust on you to provide nothing less than the best!. You always go the extra mile and I appreciate that.

Matt Surman

Head, Wells Park School

Toucan is a great Mac company that we have been using since it started more than 20 years ago. Staff listen to your needs, treat you intelligently and provide great service. They're always prepared to go that extra mile. And, better still, they do it with a genuine smile.

Neil Levis

Retired Journalist

Julian's training was excellent. Staff were really engaged and motivated. We'll book him again!

Joanne

Executive Principal, Harris Academy Coleraine Park

I have just got back from a very valuable morning at Heronsgate which has been immensely helpful. Thanks very much for facilitating this. Your advice is much appreciated.

Simon Paine

Head, Southborough Primary School

Just a quick note to say thank you to Alex, who helped me this afternoon with expired tokens. He was super helpful. Great service from Toucan, as usual.

Sarah Norris

Shere Infant School

Thanks so much for sending Andy in today. He was an absolute trooper and slogged away all day at getting us back online. It didn’t take knowledge alone; a lot of creative thinking and determination was required. I was very impressed.

Tony Clayton

Head of Centre, The Constance Bridgeman Centre

Just wanted to say a huge thank you for your help with sorting out the iPads and setting them up. Gareth did a brilliant job with no fuss. I was really pleased and appreciated not being needed while teaching. I will be strongly recommending you to any other schools looking to get iPads.

Richard Woodham

Year 2 Class Teacher, Lordship Farm Primary School

Dear Andrew, I have finally made it to the end of the school year and with that I wanted to take this opportunity to thank you for ALL the help and support that you have given me! I am always grateful for your time and sometimes feel I would be lost without you!!

Lilly Charidemou

ICT Coordinator, Danegrove School

I have every confidence to say that working with Toucan and Julian everything is possible. It's really pleasing to see how with you guys (all of Toucan) our school is turning into a completely different technology led school. Well done to everyone.